How can we help?

On any listing, tap Make Offer and enter the amount you'd like to pay. The seller can accept, decline, or let it expire. If they accept, you'll be prompted to complete payment within 24 hours.

If a seller has multiple listings, you can add several items to your cart and send a single bundle offer at one combined price. The seller can accept or decline the whole bundle — great for saving on postage too.

Tap Buy Now or pay an accepted offer through secure Stripe checkout. Once your payment succeeds, Relovi holds the funds until release: for postage, when the courier first scans the parcel; for pickup, when both parties confirm receipt, or automatically after about 72 hours.

If the seller hasn't confirmed shipment yet, contact them via in-app chat to request a cancellation. If you can't resolve it, email support@reloviclub.com. Once an item has been shipped, cancellations follow our refund process.

Contact the seller first via in-app chat. If you can't resolve it, email support@reloviclub.com within 48 hours of receiving the item with photos of the issue. Purchases through Relovi Club's secure checkout are eligible for buyer protection.

Tap the heart icon on any listing to save it. Find all your saved listings under your profile → Saved.

Tap the + button in the navigation bar. Add photos (up to 6), a title and description, set your price, choose a condition, and select how you want to sell — pickup, postage, or both. Tap Publish and your listing goes live immediately.

Yes — go to your Shop → tap the listing → Edit. You can update photos, price, description, and availability any time while it's active.

Go to the listing → Mark as Sold. This removes it from the browse feed. Only items sold through Relovi Club's checkout are covered by buyer protection.

Use Boost on Home on any active listing to get on Home Hot for the selected duration. This gives your listing priority in the Home gallery and pins it on Browse page 1. It does not change search ranking.

See the Safety & Trust section for the full list, or our Community Guidelines.

Relovi Club is for adults 18 years and older. You'll enter your date of birth when signing up and we verify the age requirement before your account is created.

Go to your profile → Settings → Account. You can update your email or reset your password there. If you've forgotten your password, tap Forgot Password on the login screen.

Go to Settings → Delete My Account. This permanently removes your account, listings, messages, and personal data. Active orders must be completed or cancelled first. You can also request deletion at legal.reloviclub.com.

Try resetting your password first via the Forgot Password link on the login screen. If you're still stuck, email support@reloviclub.com with your registered email address.

Go to Account → Settings → Payments and tap Connect Stripe payouts, then finish Stripe onboarding. When a buyer pays, Relovi holds the payment until release (postage: first courier scan; pickup: buyer confirmation or ~72 hours). Funds then appear in your Stripe balance and pay out to your bank on Stripe's schedule.

A 10% Buyer Protection fee on the checkout total (item price plus postage). It's included in what you pay — not added on top — and shown before you confirm. On eligible card-checkout orders it funds buyer protection if your item doesn't arrive or isn't as described.

All major credit and debit cards via Stripe. Apple Pay and Google Pay are also supported where available on your device.

Card payment is held until the item is on its way or received, then released to the seller. For postage, that's typically the courier's first tracking scan. For pickup, release happens when the buyer confirms receipt, or automatically after ~72 hours. Stripe then pays out to the seller's bank (typically a few business days after release).

If you're eligible for a refund, email support@reloviclub.com with your order details. Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days.

When a seller lists an item for postage, buyers can purchase and have it shipped to them. Sellers must use tracked postage — this protects both parties and is required for buyer protection to apply.

Once a seller ships your item, they'll add the tracking number to the order. You'll receive a notification and can view tracking details in the app under your order.

Email support@reloviclub.com with your order number. Because Relovi Club requires tracked postage, we can investigate with the carrier. If the item is confirmed lost, you're eligible for a refund under buyer protection.

Arrange a time and place with the seller via in-app chat. You can pay cash at handover (both parties confirm in the app) or pay by card at checkout for pickup. Card pickups use Relovi's hold: funds release when the buyer confirms receipt, or automatically after ~72 hours.

The following are prohibited:

• Recalled or unsafe baby products (check productrecall.gov.au)
• Car seats that have been in an accident or are expired
• Cot mattresses (safety standard requirements)
• Breast milk or formula
• Medications or medical devices
• Counterfeit or replica products
• Adult content or weapons of any kind
• Live animals

See our full Community Guidelines.

Tap the three dots (⋯) on any listing or profile → Report. Select a reason and add any details. Our moderation team reviews all reports within 24 hours.

Don't panic. Email support@reloviclub.com immediately with your order number and what happened. If you paid through Relovi Club's secure checkout, you're covered by buyer protection. Transactions outside the app (direct transfers, cash for posted items) are not covered.

We take safety seriously. Every account is email-verified and age-checked at signup. All card payments go through Stripe — we never store your card details. In-app messaging means you never need to share your phone number or email with other users.